We are a team of certified Dangerous Goods Safety Advisers (DGSAs) with over 10 years of experience in ADR road transport and more than 5 years covering IATA air and IMDG sea regulations.
Our service was built around a simple but critical need: when an incident involving dangerous goods occurs during transport, the person on the other end of the line must genuinely understand what they are dealing with. Not a generic call center operator but a qualified professional who knows the regulations, the risks, and the right course of action.
This is why we established a dedicated 24/7 emergency response number staffed by DGSAs. Whether your shipment is moving by road across Europe, by sea to Asia or the Americas, or by air anywhere in the world, our team is available around the clock to provide immediate, expert guidance.
We have a particular focus on lithium batteries, one of the most regulated and frequently mishandled commodity types in global transport today.
Our knowledge extends beyond transport regulations. We are well versed in REACH and GHS, enabling us to support clients on chemical classification, hazard communication, and Safety Data Sheet requirements, ensuring compliance not only in transport but across the broader regulatory framework governing dangerous substances.
Beyond emergency response, we offer a full range of dangerous goods compliance services:
Dangerous Goods Audits
We assess your operations to identify whether your company handles or ships dangerous goods, determine the applicable regulations, and provide clear, actionable guidance on how to achieve and maintain full compliance.
Customized Training for Shippers
We design and deliver tailored training programs for your shipping and logistics teams, ensuring they understand their obligations and are equipped to handle dangerous goods correctly from the point of origin.
We are European-based, English-speaking, and committed to delivering a professional, reliable service that meets the compliance requirements of your transport documentation at a competitive price.
Your safety and compliance are not a formality, it is your responsibility and we can help.
Frequently Asked Questions
It is a telephone number listed on transport documentation for dangerous goods shipments, which must be reachable at all times during transport. When an incident occurs, a spill, a fire, an accident involving hazardous materials, emergency responders or drivers can call this number to receive more information on how to handle the situation safely.
Every call is answered by a person that has real working knowledge of dangerous goods regulations and emergency procedures.
24 hours a day, 7 days a week, 365 days a year, including weekends and public holidays. Dangerous goods incidents do not follow a schedule, and neither do we.
Yes, we cover ADR for road, IMDG for sea, and IATA for air. You can subscribe to one mode or all three depending on your operations.
Yes. All calls are recorded and stored, providing a full audit trail for compliance purposes.
Once you subscribe, you receive a dedicated emergency telephone number to include in your transport documentation. When a call comes in, our team identifies the shipment, accesses the relevant product and hazard information, and provides immediate guidance to whoever is on the line. The entire process is documented.
Pricing is based on the transport mode, the destination region, and the volume of shipments per month. Plans are structured around three tiers; Basic, Standard and Premium that is reflecting the number of shipments included monthly.
If you currently have a contracted emergency response service with another provider, we offer a 20% discount applied to your current contract value. Switching is straightforward and we will guide you through the process.
No, we offer plans on an annual basis but also spot quotations are an option. Spot shipments do not benefit from a grace period and are invoiced prior to the commencement of transport. Pricing is quoted excluding VAT.
Absolutely. If your operations involve a combination of transport modes or high shipment volumes, contact us directly and we will put together a tailored proposal.
Yes, lithium batteries are one of our core areas of focus. They are among the most heavily regulated and frequently misclassified dangerous goods in transport today, with specific requirements under ADR, IATA and IMDG that continue to evolve. We are well equipped to support both emergency response and compliance guidance for battery shipments across all modes.
Unfortunately, yes. Many companies are unaware that lithium batteries, including those shipped inside equipment or as part of a product, can be classified as dangerous goods and subject to strict transport regulations. This is one of the most common findings in our audits.
We visit or assess your operations to determine whether your company handles or ships dangerous goods, identify which regulations apply, and evaluate your current level of compliance. We then provide a clear, practical report with specific recommendations on what needs to be addressed.
Any company that manufactures, stores, or ships chemicals, batteries, flammable materials, or other potentially hazardous products should consider an audit, especially if dangerous goods regulations have never been formally reviewed within the organization. The risks of non-compliance include significant fines, shipment delays, and in serious cases, criminal liability.
We design and deliver customized training programs for shippers and logistics teams. Rather than generic off-the-shelf courses, our training is built around your specific products, transport modes, and operational realities. Sessions can be delivered in person or remotely.
Anyone involved in preparing, labelling, packing, or booking dangerous goods shipments should receive appropriate training. This is not just best practice, in many cases it is a legal requirement under ADR, IATA and IMDG regulations.
Yes. Our expertise extends into REACH and GHS, which means we can support clients on chemical classification, hazard communication, and Safety Data Sheet requirements. This is particularly valuable for companies that both manufacture or handle chemicals and ship them.
